AN Oldham firm supervising the care of people with brain damage and spinal cord injuries has received an overall “good” rating following an inspection by the Care Quality Commission.

Amber Case Management, based at Hollinwood Centre in Albert Street, was inspected by the CQC on June 11.

Its report said its service to 50 cleints was “good” in all five categories which scrutinised whether it was safe, effective, caring, responsive and well-led.

Amber provides a service to legal teams working on behalf of their clients to gain compensation as a result of personal injury or clinical negligence. Its work may continue beyond the point when any settlement has been reached.

It has a team of professionals such as occupation therapists and nurses who provide ongoing assessments and advice to the legal teams to ensure the care is what people need.

The report says: “The support each person received was unique to them and bespoke packages of care were delivered by staff, recruited and trained through the service but employed directly by the person themselves or a deputy appointed by the court of protection to manage the persons financial affairs.

“The professionals who managed the financial/legal affairs and care package, including care staff were referred to as guardians and came from a legal background.

“It is Amber Case Managements role to provide management and support to the guardians to ensure people get the care they require.”

It goes on: “The service will assist with the assessment of need and the role of the case manager included attending litigation meetings, court proceedings and case conferences to draw up a comprehensive assessment of needs, and develop care plans based on the specific and individual needs of individuals. People were kept safe.

“No one we spoke with raised any concerns regarding safety or had any concerns about the way the service was run.

“People were positive about their care and support. Each person had dedicated members of staff to look after them. People who used the service choose which staff they had to support them. People who used the service, family members and professionals we spoke with said the service was professional, caring and staff were flexible in their support.

“The administration of medicines was safe. Staff audited the system to check for any errors. There was a culture of openness at the service. People were included in meetings to ensure they had a say in their care and were aware of any changes. Staff were trained in each persons specific needs as well as the mandatory training such as infection control or health and safety. The service liaised with other organisations and professionals to ensure people received the care they needed.”