AN Oldham residential care home has received an overall “good” rating following an inspection by the Care Quality Commission (CQC).

However, bosses at Avalon Park Nursing Home in Dove Street, Salem, were told to improve their standards of care after a number of residents were found to be unshaven and had dirty finger nails.

The facility, which has the capacity to care for up to 60 vulnerable people some suffering from dementia, was caring for 45 when it was visited by CQC inspectors on July 8.

The report said there were systems ion place to ensure only staff who were suitable to work with vulnerable people were recruited.

There were enough staff to provide appropriate levels of support and the environment was clean, well-maintained and attractively decorated.

Good infection control practices were followed and people had access to appropriate equipment where needed.

Medicines were administered safely and as prescribed, while risks associated with people’s needs had been assessed, were understood and managed by staff, which meant people were safe from harm.

The report went on: “People were support to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

“People were supported by staff who showed kindness, compassion and respect towards them. However, several relatives told us they had concerns about the standard of personal care provided by staff and we noticed during our inspection that a number of people were unshaven and had dirty finger nails.

“Care documentation around people’s personal care was not always completed. We raised the matter with the registered manager and they took immediate steps to rectify it.”

The home received a "good" rating for safety, effectiveness, its responsiveness and leadership but was told its caring "required improvement".

Avalon Park is run by HC-One Limited. It’s registered managers are Mrs Renu Kumari Kataria and Ms Lindsey Clarke.