A PERSONAL care and crisis team supporting adults across Oldham has received a “Good” rating following an inspection by the Care Quality Commission.

Oldham Care and Support Ltd The Reablement Team was given “Good” ratings across four categories of assessment – safety, effectiveness, quality of care and responsiveness – and was rated as “Outstanding” for its leadership when it was inspected on September 3.

The team, based at Whitney Court Southlink Business Park, in Hamilton Street, provides a seven-day service of planned short-term intensive reablement support to promote independence and avoid admission to hospital or residential care.

It offers a seven-day 24-hour emergency response service. The services are part of Oldham Care and Support Ltd, its parent company being MioCare Group, a care and support provider owned by Oldham Council.

Since February, 2019, the service was joined by Pennine Care Oldham Rapid Community Assessment Team (ORCAT).

The inspection found “robust quality monitoring systems had been embedded helping to identify any areas of improvement”.

It went on: “Through our discussions it was evident the registered manager and senior management team had a strong commitment and were passionate at driving improvements so people received the highest standard of care and support.

“The integration of the Reablement Team with ORCAT had made a positive impact on the service delivery.

The service also worked collaboratively with other agencies so people's social, emotional and physical health care needs could be safely and effectively met.

“People, their relatives and staff said the service was well-led, with one person commenting, ‘yes they are well led, they're excellent at every turn’.

The registered manager was described as, "brilliant" and "driven" in leading and supporting the team to achieve the best outcomes for people. Safe systems had been maintained to help ensure the safety and protection of people who used the service.

These included the safe management and administration of people's medication, thorough recruitment and training processes, assessment and management of areas of risk and infection control procedures.

The report continued: “People spoke positively about their experiences and felt the service responded effectively in meeting their individual needs. People felt confident staff had the knowledge and skills needed and knew how to support them in a personalised way.

“Staff spoken with clearly understood the importance of respecting people's privacy, dignity and independence.

“Information about people's needs and wishes were detailed in a care plan, which was kept under review.”

People were supported to have maximum choice and control of their lives, the report said, and staff supported them in the least restrictive way possible and in their best interests.

Staff received the training and support needed to carry out their roles effectively and had been safely recruited and there were enough staff to provide people with the personalised support they needed.