STUDENT services at the University of Bolton have been praised for ensuring they are supported inside and outside the classroom.

The university's Student Services, Student Experience, Careers Service and the library have all achieved the Customer Service Excellence (CSE) standard.

The Centre for Assessment which carried out the review singled out for praise a number of areas.

They were the university's focus on mental health and well being, with support include using an early alerts and interventions dashboard to identify students at risk of poor academic performance and social isolation; measuring customer satisfaction and a "sophisticated" system which automatically produces an action plans for each student after completing a diagnostic questionnaire.

The CFA said it was also impressed with the level of the services’ customer insight, the accessibility of services and the focus on putting customers at the heart of the services’ delivery

The CFA added that it “was satisfied beyond any doubt that University of Bolton – Student Services, Student Experience, Careers Service and Library - meets the requirements of Customer Service Excellence. The assessor would like to congratulate all the staff on their achievement.”

Beverley Knights, the University of Bolton’s Head of Student Services and Library, said she was delighted with the outcome of the review.

She added: “This is a tremendous achievement and it is lovely that the teams who all work so hard to put our customers first have been recognised for their hard work.

“At the University of Bolton, we are committed to putting our customers – the students – at the heart of everything we do to ensure they have the best possible experience while they are here.”

The CSE is a nationally-recognised quality mark designed to identify best practice and drive change focused on customers.