Failsworth Group Practice ordered to improve after inspection

Failsworth Group Practice, based at Failsworth District Centre, has been given an overall rating of "requires improvement" by healthcare watchdog, the Care Quality Commission (CQC).

Its safety, effectiveness, score on whether it is caring, responsiveness to people's needs were ranked in the "requires improvement" category.

And its leadership was given the worst possible mark of "inadequate" in the inspection, which was carried out on May 7 and published last week.

All of the population group ratings were given a score of "requires improvement" too.

The report said: "Clinical staff were not correctly authorised to administer certain medicines.

"Not all staff had been trained in safeguarding, infection control or sepsis awareness.

"Significant events were not being managed effectively.

"Training had not been a priority for staff and was not monitored.

"We found patients with potentially missed diagnoses.

"The provider had not effectively actioned concerns about a staff member.

"The system for managing and responding to complaints was not effective.

"Patient satisfaction with telephone access was below average.

"Not all leaders were visible in the practice.

"Policies were not being routinely followed and did not always contain the required information."

Four regulation breaches were found by the CQC and a follow up inspection is set to take place in the next six months.

The regulator warned the surgery will be put in "special measures" if it is rated as "inadequate" in any area in the next inspection.

In response to the inspection review, a practice spokeswoman said: "The staff and managers at Failsworth Group Practice are disappointed at the outcome of our recent CQC inspection.

"We have made representations to the CQC to comply with the breach of regulation 17

"We have submitted an immediate detailed action plan and we are working closely with our local CCG

"We will achieve compliance by August 2021."